Terms and Conditions

. General
For the use of the provided services, the agreement in all the terms of use of PELLETREE, as they are valid from time to time, is required. For this reason, it is necessary for users to check this page before each use of its services, in order to be informed of any changes to the terms of use.

In case data of a certain person are entered in the relevant fields of the website, it is irrefutably presumed that the said data are true, they have been entered by the person himself and that this is legally competent according to the Greek law. Otherwise, the Company reserves all its legal right to claim from any responsible party the compensation of any damage, positive and / or negative, financial or otherwise, that will suffer from the use of PELLETREE and in particular any order.

The Company makes every effort to ensure that the content of PELLETREE will include complete, accurate, clear, valid, informative, up-to-date, true and non-misleading information. In any case, however, there is no liability, commitment or guarantee of the Company related to their security and content. PELLETREE users accept the possibility of inability of the Company to control all of its content and services.

The use of PELLETREE by each user is at his own risk and its content does not constitute and can in no way be construed as providing advice, direct or indirect encouragement to users to take any action or action. The evaluation of the content is the responsibility of each user who certifies that he has full legal capacity under Greek law and assumes sole responsibility for the use of any part thereof. In the event that information of a certain person is entered in the relevant fields of the website, it is irrefutably presumed that the said information is true, has been entered by the person himself and that this is legally competent. Otherwise,

Users are informed that in PELLETREE there are “links” (hyperlinks or banners) to other websites, which are not managed by the Company and do not exercise any control over them, the services provided by them and the privacy policy observed by them. The use of the above links is subject exclusively to their own terms of use, of which users must be informed. PELLETREE bears absolutely no responsibility for any losses or damages that may occur to users from their use. The connection to the above links is made at the individual responsibility of the user.
2. Purpose and nature of operation of the website
a. The website has been created by the Company in order to inform the public about its products and services, as well as to facilitate the purchase of its products and services by it. . The order from the user and the prospective customer is a submission of a contract preparation proposal and the successful completion of the electronic process through the website, the acceptance of the proposal submitted by the customer and thus the preparation of the contract.

b. The products that can be procured by the customer through online order, are cosmetics, food supplements, personal hygiene items, decorations & household items, accessories, jewelry & other personal care & general use products.
3. Nature and binding nature of these terms
a. The use of PELLETREE by the user is a complete proof of the knowledge, understanding and unconditional acceptance of its terms of use. In case of misunderstanding or disagreement with the terms of use, please do not use PELLETREE.

b. The use of PELLETREE by each user is at his own risk and its content does not constitute and can in no way be construed as providing advice, direct or indirect encouragement to users to take any action or action. The evaluation of the content is the responsibility of each user, who certifies that he has full legal capacity under Greek law and assumes sole responsibility for the use of any part thereof.

c. All parties expressly agree that these terms do not have the nature of the General Terms and Conditions, especially in view of the fact that the Company is a small business that does not have a monopoly, dominant or oligopolistic position in the market.
4. Concluding a contract
a. Customer can be any natural person legally competent under Greek law and any legal entity.

b. In case the data of a legally competent person are entered in the relevant fields of the website, it is irrefutably presumed that this person is a customer, and not a legally incompetent person who used the data of another. In any case, the Company reserves all its legal right to claim from the supervising minor or legally incapable, the compensation of any damage that will be suffered by order of such person.

c. The Company sends its products and provides its services exclusively within the borders of the Greek territory and Cyprus. For purchases from another foreign country and shipping to it, the user owesto contact the Company and not to use the website, while the Company reserves the right to accept or reject the proposal for drafting a contract with a mission abroad. Even if it is technically possible to execute such an order from the website, the contract is considered unformed and the user bears the costs of executing the order and canceling the order, towards the Company and every third party, especially Bank and Transport Company.

d. For the validity of the proposal, the following are required cumulatively: aa) The completion of the necessary fields with your data, bb) the completion of the fields related to the payment of the service fee, cc) the acceptance of these terms. The placement of the tick in the special field (checkbox) with the indication I accept, implies the unconditional acceptance by both parties of these terms

e. For the validity of the proposal, the following are required cumulatively: aa) The completion of the necessary fields with the details of the customer, bb) the completion of the fields related to the payment of the price, cc) the acceptance of these terms. The placement of the characteristic point (tick) in the special field (checkbox) with the indication I accept, implies the unconditional acceptance by both parties to these terms.

f. The indication on the website “your order was completed successfully” or any other with related content, is an acceptance of the proposal and implies the final drafting of the contract. From that point onwards, a withdrawal is not permissible except for the reasons and under the conditions recognized by the law of sale.

g. The possible ways of paying the price are determined by the Company, while the choice between them belongs to the customer.
5. Proper use of the website by users / members
a. The user and / or customer of the website is provided with a non-exclusive, non-transferable, personal, limited right of access, use and browsing of it, namely in each sub-page as well as the online store, and in their published content only. The right of access does not apply to access to unpublished and / or coded or password-protected sections of websites, such as source code and generally to any data on the website which is not accessible through the normal browsing process.

b. To create a user account (registered member) the user agrees to: a) provide true, accurate, valid and complete information about the information requested by PELLETREE in the relevant requests for access to its contents / services and b) maintain and diligently updates its registration details to keep it true, accurate, valid, up-to-date and complete. Once the user completes the registration process set by PELLETREE, he will receive confirmation of a personal password and the user name that he has set. Users remain solely responsible for all operations carried out under the personal password, username and generally their account (user account) and are solely responsible for the proper use of their account, while the Company is not responsible for any damage or damage arises from the inability of users to respect and follow these terms. Users agree to immediately notify the Company of any unauthorized use of their account and any occurring and / or possible breach of security.

6. Participation in promotional activities
The user and / or the customer has the opportunity to participate in tenders or other promotional activities of the Company, either exclusively through the website or by other means, observing the applicable terms. Any discounts or other promotions related to a specific payment method are valid only for as long as they are posted on the website, and in no case do they create an obligation for the Company to make them in the future, while there will be no specific posting.

7. Delivery of products and provision of services
a. The delivery of the products will be done either by the Company or by a cooperating Transport Company. In the second case, the Company delivers the customer’s contact information to the cooperating transport Company, in order to execute the transfer, without being responsible for any misuse of this information by the third Company.

b. The delivery of the products or the provision of the service will be done within two (2) to five (5) working days from the day after the order, unless otherwise agreed in writing. In case one of the products of the order is not ready to be delivered, as this is evident in its availability, the delivery time can be extended accordingly.

c. The recipient must be presentat the place of delivery of the products within the pre-agreed schedule, otherwise the product will be returned to the warehouses of the Company or the cooperating transport Company, and an arrangement for re-shipment will follow, without excluding a financial burden for the recipient.

d. In case of incorrect registration of delivery data, the Company does not bear any responsibility for any non-delivery and / or delivery to a non-beneficiary.

e. Delivery is considered appropriate when it is made to the address stated during the order, even when it is made in a neighborhood without authorization from the customer. If the customer wishes to be present in person at the time of delivery, he / she must be present at the predetermined time limit. If the customer wishes to be delivered to an authorized person, he must note it in the special field in the order subpage for comments and remarks.
8. Consumer protection
The customer as a consumer within the meaning of Law 2251/1994 (“On consumer protection”) certifies that:
1. knows the identity and the address of the Company as a supplier, since these details are listed above on this website, but also on the “contact” page of the website,
2. the full cost of the service provided is clearly indicated, and, as long as it does not include VAT, this is explicitly and explicitly stated, and any additional costs (transport, etc.) are clearly indicated,
3. fully understands and consents to the method of payment, delivery and execution;
4. he has not been asked to pay any amount for the communication with the Company (except for any simple charge of any telephone call) and in particular for the transmission of the proposal and its acceptance and in general the conclusion of the contract,
5. on the sub-page of each product and / or service, the characteristics, essential and insignificant, of the products and / or services are always mentioned in detail.

The consumer customer is entitled to withdraw within fourteen (14) calendar days, returning the goods in their original condition, charged with the return costs. This withdrawal must be made by the customer in writing and notified to the Company. In this case, the Company is obliged to return the amount paid by the customer for the returned goods within thirty (30) calendar days.
9. Intellectual Property Rights – Trademarks / Brands
a. Every trademark and / or distinctive title, present or future, as well as any domain name associated with the website under which the website is posted are the property of the Company. The Company strictly prohibits any third party not related to the website, as well as any user and / or customer to use any or all of this information without its permission.

b. PELLETREE and its content (including, but not limited to, all trademarks, distinctive features, patents, names, texts, images, graphics, drawings, photographs, programs, information materials of any kind, data, software, database) data) is the intellectual and industrial property of the Company and is subject to protection of the relevant provisions of Greek, EU and international law. The use or, in any way, their exploitation by third parties without the written consent of the Company is explicitly prohibited, in accordance with the more specific provisions of Law 2121/1993 (as amended and in force today), the Berne International Convention (which has been ratified). with Law 100/1975), Law 4072/2012 (no. 121-183, “on trademarks”) and all in general the relevant provisions of Greek laws and international rules, which have been ratified and are valid in the Greek state.

c. Indicatively but not restrictively we state that any form of copying, modification, intervention, transfer, distribution, resale, rental, republishing, reproduction, retransmission in electronic or mechanical form, storage, printing, creation of productive work, loading (download) is expressly prohibited. misleading the public about the actual content. Third party products, services, brands, trademarks or distinctive features appearing on PELLETREE belong to the intellectual and industrial property of third parties, who also bear the relevant responsibility.

10. About personal data
a. The Company may use the data of the user and / or customer registered in his account and / or in the order fields, for the sending of informative e-mails or printed material by mail. In case the user and / or customer does not wish to continue the update, they can use the special link, in which case the sending of information material will be stopped immediately.

b. The Company does not disclose the data of the year to any third partyto and / or the customer for any reason or purpose. An exception is the notification to third parties for the purpose of processing the order (especially to transport companies, cooperating installers, etc.).

c. The personal data is collected by our Company exclusively in the context of conducting transactions between the Company and the customer, and communication with him, for the completion of orders, their invoicing, the facilitation of deliveries, the general execution of orders, the service of customer requests as well as the sending of informative messages in relation to our products and services.

These data are processed by the Company observing the application of article 7A par. 1 (b) L.2472 / 1997, in order to implement the order given by the customer and in no way will be disclosed, made public or sold to third parties, except if the procedure defined by the legislation for the removal of secrecy is initiated (Law 2225/1994) or any obligations arising from the national application of Directive 24/2006.

The user and / or the customer should also safeguard the confidentiality of his data and not make disclosures to third parties (even through his negligence) or grant the use of their data by third parties. The Company reserves the right for any loss due to faulty breach of the above obligations of the user and / or customer.
11. On Company liability
Access to PELLETREE is allowed throughout its operation, but the Company reserves the right to withdraw or terminate the provision of services, without prior notice at any time. The Company does not bear any responsibility in case there is inability to access all or part of the services for any reason.

The Company makes every effort to ensure that the content of PELLETREE will include complete, accurate, clear, valid, informative, up-to-date, true and non-misleading information. In any case, however, there is no liability, commitment or guarantee of the Company related to their security and content. PELLETREE users accept the possibility of inability of the Company to control all of its content and services.

Any reference and / or links (links) to other websites / sites, is provided for your convenience and the Company is not responsible for the contents, products, services provided (advertising or sale) on these websites.

Use of this website and download information is at your own risk. The Company does not bear any responsibility for any damage and / or damage, in particular to data files, machines or software of the user, resulting from such an action.

The Company in the context of its transactions by PELLETREE is not responsible for further damages that may arise from the execution or non-execution of orders or from any delay in execution, for any reason. No guarantee can be given on the availability of the products.

The pages of the online store indicate indications of product availability but the final stock availability of the products you order is confirmed during the processing of each validly registered order. In case the availability or delivery time differs from the one indicated on the product page, the Company will inform the customers in a timely manner, as far as possible, about the availability.

In any case, the user of the website unreservedly acknowledges that the Company does not bear any responsibility, civil, criminal or otherwise, for any damage (financial or otherwise), damage, loss of profits, data, monetary satisfaction, etc. that may be suffered by a user of the electronic page and its services or a third party for reasons related to the operation or not and / or the use of the website and / or the provision (or inability to provide) services and / or products and / or information. It does not explicitly acknowledge that the Company bears no responsibility for the quality of the products to be included in the packaging, for which the producer is solely responsible, unless otherwise proven, and the burden of proof lies solely with the customer. In any case, the user / customer has no right to the Company, claim, claim from any damage or loss, positive and / or detrimental, financial or otherwise, caused by the use of the product, otherwise expressly waives them hereby.
12. About user liability
Users agree and take the responsibility not to use PELLETREE to send, publish, e-mail or otherwise transmit any content that is illegal for any reason, indicatively but not restrictively, the use they make should not cause unlawful insult and damage to the Company, to anyonethird party, good morals, social values, minors, any patents, trademarks, trade secrets, copyrights or other proprietary rights of others, not infringe on the confidentiality or confidentiality of any third party personal information, confidential information obtained in the course of a confidential relationship, not to offend anyone, not to transmit in any way software viruses or any other codes, files or programs designed to interrupt, cause damage, or destroy or equipment for the operation of any computer software or hardware. In case the user uses the possibility of commenting, especially through third party websites and / or social networking sites, the user must not infringe on the honor, reputation and in general every right of the Company and every third party, and in general to complies with legality. The Company bears no responsibility for the behavior of its user or customer, and reserves the right to exercise any of its legal claims before the competent Courts of each jurisdiction, in case of violation of the previous paragraph.

13. Applicable Law
All terms of use herein are essential. If a provision is declared invalid or void, it automatically ceases to be valid, without prejudice to the validity of the other terms.
For any dispute arising from the use of the website and / or from the preparation of a contract for the sale of products and / or services or for any other reason and for any cause (as well as tort) actually related to the website, between the user or / and client and the Company, Greek law is applicable and the courts of Athens are competent.

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